This website is owned and operated by Original Homewares Ltd, Cambridge CB9 7XU. You can contact us at [email protected] and by calling 01223 624929.

When you purchase from us, you are accepting these terms and conditions, entering into a sales contract with us, therefore it’s worth taking a moment to review them before you buy.

ORIGINAL VINTAGE HOMEWARE
We take all reasonable care to detail and describe the items we sell accurately – we don’t want to mislead anyone so we are as honest in our descriptions and photos as we can be. However, we do sell original, vintage homeware and furniture, with the mutual understanding that they are used, second-hand items. Consequently there will be wear and tear, as you would expect with preloved, old pieces. Our descriptions detail work we may have undertaken so you are clear on what we have or haven’t done. Sometimes we leave signs of age and wear well alone as we think it’s part of the charm and history of the piece.

Our pieces are ‘SOLD AS SEEN’. We would always recommend viewing before to minimise any risk. We understand that this might not be viable for everyone so please feel free to ask questions. We’re happy to share more photos, dimensions, even videos.

VISITING ORIGINAL HOMEWARES
You are very welcome to visit by prior arrangement. We’re not a shop or showroom with set open hours but drop us a message to make an appointment.

DELIVERY

Small Items – Free UK Mainland Delivery
UK mainland delivery is included in the total price for many of our smaller pieces such as lighting, homeware and small items of furniture. It is stated in the item description if delivery is included.

We will advise you how your item is being sent, usually parcel courier, and will provide tracking information so that you can manage your delivery. We usually dispatch items within 2-4 working days.

Large Items – Our UK Mainland Delivery Service

FREE Local Delivery
We offer free delivery within a 25 mile radius of CB9 7XU, as shown on the map on our Delivery page.  which we do ourselves. If you are local and would like to take advantage of free local delivery then please get in touch.

Fast UK Mainland Delivery
We can arrange UK mainland delivery with trusted, experienced furniture drivers that we have partnered with for many years. This delivery service covers most of the country, and they are insured and operate with two-person crews.

Our delivery prices vary depending on the size / weight of the item and are shown when you add an item to your shopping basket.  This ranges from £60 – £80 per piece.

We have a weekly collection and onward delivery to customers follows 1-4 days after this pick up, depending on the location. We will confirm the delivery date with you in advance. The delivery service we offer requires a little flexibility as the drivers work to set routes and schedules. Once a delivery date is agreed we will confirm the booking with them, passing on your details. They will then update you directly in advance regarding their anticipated timings on that date (note: we cannot choose a time). We can generally arrange delivery within 1-2 weeks.

Our delivery partners will ensure a piece is delivered safely and securely into your property at a ground floor level. However, it is not their responsibility to move a piece into position once in your home. Our delivery partners are not insured for this, nor are we, so we recommend you have adequate help for onward manoeuvring, especially if it is a large, heavy item.

If your property entrance is above ground floor level, for example within a block of flats, please get in touch prior to purchase and we will get a quote for you.

There are some UK mainland addresses, such as Scotland and remote locations, which are more costly but we can always provide a quote for these. Just get in touch.

All our items are carefully wrapped and well-protected for their onward journey. We use as much recycled and recyclable packaging as possible.

We show dimensions for all our pieces so we would recommend you check that you can accommodate a piece before buying as we cannot take responsibility for items not fitting through doorways or into spaces. If you’d like us to take additional dimensions for you, we’d be very happy to help. It’s worth noting that most large vintage items of furniture cannot be dismantled in the same way modern pieces can.

If we feel we are unable to successfully arrange delivery with you after a sale has been made, we reserve the right to cancel the sale and refund in full.

You are very welcome to make your own collection / delivery arrangements as you may have a preferred driver or require a more specific service. Collection is from Haverhill, CB9 7XU. We will ensure your piece is ready for when they wish to collect.

PAYMENT
We accept payment by card, via Stripe. We’ve chosen to process all our card payments via Stripe to offer you the highest protection when making a purchase as Stripe deliver one of the most secure payment platforms in the world.

We also offer payment options via PayPal (please note that you DO NOT need to have a PayPal account to make payment – you can opt to checkout using a credit / debit card) and via ClearPay if you would like to pay by instalment.

We don’t keep or store any payment details, or indeed have access to your payment information ourselves.

‘NO QUIBBLES’ RETURNS
We hope you’ll be absolutely delighted with your Original Homewares purchase but if you receive an item and it doesn’t suit, you are free to return it within 14 days of receipt, in line with the Distance Selling Laws, for a refund of the value of the piece. The original delivery charge is non-refundable.

You are responsible for arranging and the cost of the return. If you are returning a small item, we would recommend you send it via a ‘signed for’ service so that its return can be tracked.

If you are returning a large item, then we would recommend you use a specialised furniture delivery service that is insured and we would ask that it’s well protected, ideally with the original packaging, to ensure there is no damage.

We would ask that you let us know if you plan to return an item so we can ensure we’re available to sign for it / take delivery.

Items being returned must be received back in the same condition as they were sent out.

Once we’ve received the item back, we will check it thoroughly and then confirm via email that it has been refunded.

FAULTY ITEMS
If you receive your Original Homewares item and it’s faulty or damaged, please get in touch within 48 hours of receipt. After this time, we cannot uphold a claim and so we would advise you to check your item immediately after delivery.

PRIVACY POLICY
We value your privacy and will never share your private details nor do we store or have visibility to your payment details. We will not sell, rent or trade your personal information to third parties for marketing purposes.

We will have a record of your email address and we may send you updates about Original Homewares but you can opt out by letting us know.

We will only use the information we collect about you lawfully and in accordance with the Data Protection ACt (1998) and GDPR 2018.

PAYPAL SECURITY
Safeguarding your financial and personal information is one of PayPal’s most important priorities. That’s why they automatically encrypt all sensitive information sent between your computer and their systems, ensuring your information is kept private.

If you want to know the details… they verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). They store your personal information and ensure it’s heavily guarded both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, they do not directly connect their firewall-protected servers to the internet.

These terms don’t affect your statutory rights.